Shipping & Returns

Shipping


In stock items will be dispatched within 2 working days of when the order is received, unless you are notified otherwise at the time you place your order.

Please note that during any holiday or promotional periods, dispatch times may be slightly delayed.

We offer complimentary ground shipping for all full-priced orders to the United States. These will be shipped from our warehouse located in California. Orders can be shipped to PO boxes via USPS only.

To ensure a smooth delivery, duties and taxes on orders shipping to Canada will be calculated at checkout. You will not receive any further charges upon delivery. Please note, duties and taxes are non-refundable.

Please note; Orders containing only swatch items are shipped at a flat rate of $10. Orders of Sale or Archive items are shipped at a flat rate of $10.

Returns


We understand how important it is to find the perfect linen for your home, and uphold high standards of quality and customer satisfaction. As such, we’re happy to facilitate returns to ensure you are 100% satisfied with your order.

Please read our Returns Policy below:

Returns & Exchanges

We offer complimentary returns and exchanges for all full-priced items within the USA. To be eligible for return or exchange:
- Goods must be unused, unwashed and unmarked
- Return must be initiated within 30 days of being received

Full price products are eligible for refund.
Discounted products are subject to special terms and conditions. Please refer to our Sales Terms and Conditions above.

Extended Christmas and New Years Returns Orders placed between November 1st, 2021 and January 30th, 2022 will be eligible for return 45 days from being received.

Please allow up to 5 business days after your return has reached our warehouse for the refund to be processed. This timeframe may be extended slightly during holiday and promotional periods. Refunds will only be issued to the original form of payment.

To process a return or exchange, click here.

For International returns, please contact info@cultiver.com.

Please note, should your return not meet our return policy standards listed above, it will not be eligible for refund and we will re-ship the order to the original address.

Faulty Product

At CULTIVER we pride ourselves on the quality of our products, so in the unlikely event that you receive a product that is faulty, please get in touch with our Customer Service team at customer-service@cultiver.com who will do their utmost to rectify the issue for you as soon as possible.

Returns With Afterpay

You have the option to select Afterpay as your method of payment at checkout. For Afterpay returns, our returns policy applies, and you have the option to return your items for a full refund.

Once returns are processed, refunds will take approximately 3-5 business days to return to your account.

Please keep in mind that it is important to continue paying your Afterpay instalments whilst your return is on its way back to us and being processed by our warehouse as Afterpay will charge for any overdue payments. Once your return has been processed you will receive a full refund.

If you are partially returning your order, we can still partially refund you. Afterpay will reduce your instalment amounts or cancel depending on the return amount. To view your updated payment schedule, please log into your Afterpay account

Annual Shopping Event - 25-30 November 2021


Shipping

Due to high order volumes during our Annual Shopping Event, please note that additional dispatch shipping delays can arise. Orders placed during our Annual Shopping Event will be dispatched within 2-4 business days, unless you are notified otherwise.

Complimentary standard shipping is available on all orders over $100 USD placed during our Annual Shopping Event*. A $10 standard shipping flat rate will apply for all orders under $100. Express shipping is available via UPS 2nd Day Air, rates are calculated by the carrier. Duties and taxes on orders shipping to Canada will be calculated at checkout. *Please note, orders containing only Archive products will incur a flat rate of $10 shipping.

Promotional Returns Policy

Orders placed during our Annual Shopping Event are subject to our Promotional returns policy, and cannot be returned for refund unless deemed faulty by CULTIVER. Orders can be returned for an exchange or store credit issued at the sale price. Returns for exchange or store credit are eligible for complimentary return postage. Goods must be unused, unwashed and unmarked, and be returned within 45 days of delivery.

Please note, our Annual Shopping Event also includes products from our Archive Collection, which are subject to our Archive returns policy. Archive products are final sale, and cannot be returned for refund, exchange or store credit, unless deemed faulty by CULTIVER.

Promotional Terms & Conditions

Our Annual Shopping Event discount codes cannot be used in conjunction with any other offer. Discount codes are not applicable to gift cards and out of stock products. Please choose carefully, as we are unable to make amendments to, or cancel orders once they have been placed.