Shipping & Returns
In stock items will be dispatched within 2 working days of when they are received, unless you are notified otherwise at the time of your order.
Please note that during any promotional periods, dispatch times may be slightly delayed.
We offer complimentary ground shipping for all orders to US and Canada. These will be shipped from our warehouse in California. Orders can be shipped to PO boxes via USPS only.
At CULTIVER, we believe in cultivating the good life’ with luxurious accessories. Our brand philosophy means we aim to uphold high standards of quality and customer satisfaction. We understand how important it is to find the perfect linen combination for your home, and as such are happy to facilitate returns to ensure you are 100% satisfied.
Please see our returns policy below:
Change of Mind
We will happily facilitate a return where the goods are unused, unwashed and unmarked and are returned within 30 days of being received. For change of mind returns, CULTIVER is not responsible for the cost of return postage. To process a return, please click here, and follow the prompts.
To ensure your return is processed as quickly as possible, please write your return confirmation number clearly on the front of your return package.
Please allow 5-10 business days once your order has reached our warehouse for your return to be processed and refunded.
Should you wish to exchange your purchase for a different colour or size, (Please see our ‘Change of Mind’ Policy for return conditions), we request you purchase your preferred item/s, and return the unwanted item/s for a refund.
In the unlikely event that you have received a product that is faulty, please get in touch with a customer service representative at firstname.lastname@example.org so we can rectify this issue for you as soon as possible.
Sale Terms and Conditions
Please choose carefully as we are unable to make any amendments to or cancel orders once they have been placed during a sale.
If you'd like to exchange your sale product, you will be issued a store credit which you can apply to the item you wish to exchange to, with a 14 day expiry. We are strictly unable to honor the sale pricing after your store credit code has expired.
Any additional codes or offers, including the 'Welcome Code' cannot be used in conjunction with, or applied to discounted items.
Duties, taxes, and any import fees for all Canadian orders are not prepaid by CULTIVER. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery. CULTIVER is not liable for these charges and these charges will not be reimbursed or refunded by CULTIVER. If you are unsure of the charges that apply, please contact your local customs office for more information.