Shipping & Returns

Shipping

In stock items will be despatched within 2 working days of when they are received, unless you are notified otherwise at the time of your order. 

Orders to US & Canada ship from our warehouse in California.

For orders under $200, shipping will be calculated at checkout. Ground shipping will be free for orders over $200 in value.

Returns

At CULTIVER, we believe in cultivating the good life’ with luxurious accessories. Our brand philosophy means we aim to uphold high standards of quality and customer satisfaction.  We understand how important it is to find the perfect linen combination for your home, and as such are happy to facilitate returns to ensure you are 100% satisfied.

Please see our returns policy below:

Change of Mind

We will happily facilitate a return where the goods are unused, unwashed and unmarked and are returned within 30 days of being received. For change of mind returns, CULTIVER is not responsible for the cost of return postage. To process a return, please email customer-service@cultiver.com. A customer service representative will provide you with an RA number to process your return. CULTIVER will not accept returns without an RA number. To ensure your return is processed as quickly as possible, please write your RA number clearly on the front of your return package. Please allow 5-10 business days for your return to be processed. Full refunds will be processed once products are received and inspected. Refunds will be processed on the Friday following your order being received by our warehouse.

Exchanges

Should you wish to exchange your purchase for a different colour or size, (Please see our ‘Change of Mind’ Policy for return conditions), we request you purchase your preferred item/s, and return the unwanted item/s for a refund.

Faulty Product

In the unlikely event that you have received a product that is faulty, please get in touch with a customer service representative at customer-service@cultiver.com so we can rectify this issue for you as soon as possible.

Sales tax

Duties, taxes, and any import fees for all Canadian orders are not prepaid by CULTIVER. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery. CULTIVER is not liable for these charges and these charges will not be reimbursed or refunded by CULTIVER. If you are unsure of the charges that apply, please contact your local customs office for more information.