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FREQUENTLY ASKED QUESTIONS

 
Please find below answers to some of our most frequently asked questions. If you have a question not answered here, please email customer-service@cultiver.com. 
What is your pre-order policy?
All pre-orders are charged at the initial time of placing the order. Whilst we provide an estimate of when pre-orders will be sent we are unable to give an exact date. Pre-ordered items are generally shipped within 2 business days of their availability, however please keep in mind there may be unforeseen delays that lengthen this estimated window. Should this be the case, customers will be given the option of a full and immediate refund. 
How much is shipping?
Orders placed with a total under $200 have a shipping cost of $15. Those over $200 are shipped free of charge. 
How do you keep my payment details secure?
All credit card details provided when purchasing from CULTIVER are processed through a secure server via a Paypal Gateway. All credit card data is not hosted by CULTIVER after this process. 
About Consumer Data and Privacy 
CULTIVER is dedicated to keeping your details private. Any data and information collected in relation to you is strictly secured. Under no circumstances will CULTIVER distribute customer information to a third party. Cookies are used to allow customers to access their account, place items in a shopping cart and purchase items. Any cookies sent to customers from CULTIVER will only last whilst you’re browsing our website. Cookies allow us to personalise your shopping experience by tailoring our displays to show products that will interest you. Ultimately they help to provide you with a more friendly, interesting and enjoyable shopping experience.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
What payment methods do you accept?
Payments are accepted through Paypal and major credit cards via Shopify Payments.
What if an item I want is out of stock?
Please email customer-service@cultiver.com should you find that a color or size you are interested in is displayed as being unavailable on our website. We will be able to advise if the item is available for pre-order and will give you an estimate on how long the wait will be. 
What if I want an item in a different color/size to what is shown? 
Our customer service team is dedicated to ensuring you have a positive and happy experience shopping with CULTIVER. We gladly receive feedback on what you are looking for to consider for future ranges. Please contact customer-service@cultiver.com with any preferences. 
Can I return items?
Please see our 'Shipping' page for more information on our returns policy.
About Linen...
Linen is woven from the fibres of the flax plant, grown mostly in Western Europe. All CULTIVER linen originates in France.
Pure linen feels cool to touch, with an airy and soft texture. Linen has a high propensity to absorb moisture without feeling moist. This makes it extremely comfortable to sleep in as both a ‘hot’ or ‘cold’ sleeper.
The more linen is washed, the softer it becomes. All CULTIVER bedding is stonewashed to accelerate this effect. This also ‘pre-shrinks’ the bedding.
As it becomes softer, linen fabric holds creases less, and attains a silky yet substantial feel and beautiful drape. The weightiness and softness is luxurious but not stuffy or stifling. Most people find linen to be the most comfortable fabric they have ever slept in – more breathable than even ultra high thread count cotton.
 
How should I care for my linen?
We advise a warm gentle machine wash. Do not bleach or soak. Do not dry-clean. As with all bedding and clothing, new linen should be washed before using for the first time. Regular use and laundering will only make the bedding softer, suppler and long lasting.
If line drying, hang close to the edges, like any sheets they will dry with a crease where they have bent over the line. This will disappear after one night sleeping in them. 
If tumble drying, use a warm setting. Pull out promptly when finished and stretch out over the bed. Warm iron if desired. 
Our linen pieces are enzyme washed after dying to promote colour-fastness. By nature, linen is not as immune to fading as synthetic fabrics are, however, fading over time is considered one of the appealing characteristics of the linen look and feel. 
To ensure your linen remains beautiful, choose lighter colours for areas that will receive prolonged direct sunlight, or, rotate the pieces to safeguard from uneven fading. 
Take care to not use washing detergents with optical brighteners which can also cause fading of natural fabrics.
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How long will my linen last?
Linen is measured in GSM which refers to grams per square metre (of flax fibres). CULTIVER linen is produced at 165gsm, which is the optimum weight to achieve both a long lifespan and the immediate softness of your linen bedding (in times gone by, linen bedding was made from much heavier weight fabric, so it took years to achieve softness and the lightness we expect in bedding today).
When cared for correctly, linen bedding will last many years, however it is important to note that we have designed our range to ensure that our linen is soft from your very first sleep, which puts it later in its life cycle than a much heavier linen GSM. Keep in mind that even though linen as a fabric is more durable than other fabrics including cotton, it is not exempt from wear and tear from incorrect care, and constant use. To ensure your linen bedding lasts a number of years, we recommend you follow our care instructions, and follow the European mentality of - one set on the bed, one set on the line - to reduce wear.
Fitted sheets are a relatively new product to the market of bed linen. Due to the strain they come under in the nature of their use - frequent and considerable - signs of wear appear earlier than on top sheets and duvet covers. As CULTIVER linen at 165gsm is thicker than most, this is not a flaw in the fabric, it is a normal result from consistent use and frequent machine washing. To make sure your linen sets last longer, we suggest purchasing more than one fitted sheet to alternate between uses, as your top of bed sheets will come under less strain and therefore wear more slowly. Alternatively, consider using a flat sheet with border as a fitted sheet tucked under, as this puts less strain on the linen and will reduce wear.


CULTIVER GOODS USA INC