Special Offers and Promotional Events
Do you offer a discount on first purchases?
Do you offer trade or designer discounts?
Do you ever have sales?
My discount is about to expire but the item I want is out of stock. Can I extend it?
Do you price adjust?
To receive a price adjustment, contact us at email@example.com with your original order number and request. Eligible refunds will be applied to your original form of payment.
Shipping, Returns and Exchanges
Do you offer free shipping?
To ensure a smoother delivery experience, the duties and taxes on orders shipping to Canada will be calculated at checkout. You will not receive any further charges upon delivery. Please note, duties and taxes are non-refundable.
For more information regarding shipping, please visit our shipping and returns policy.
How quickly will my order ship?
Please note during holiday or promotional periods, dispatch timeframes may be extended.
How do I process a return?
What is your returns policy?
Can I exchange my order?
Where do you ship?
Orders placed at this website are shipped to USA & Canada.
Please visit our Australian website for shipping to Australia, New Zealand, Asia, Europe, Africa and Middle East including the countries below.
How long will my return take to process?
Do you ship to PO boxes?
Can I return something purchased as a gift for me?
How do I return something I purchased from one of your stockists?
Stockists, Wholesalers and Trade Customers
How do I place an order?
What if my ‘Wholesale Login’ isn’t working?
Do you offer designer discounts?
How do I place an order?
What if I can’t access my account?
Will my order come with an invoice?
How long will my order take to ship?
Please note during holiday or promotional periods dispatch timeframes may be extended.
What if an item I want to order is out of stock?
Can I change my order after placing it?
Can you do custom requests?
Should I wash my products before using them?
Can you split or swap products in sets?
I think my product is faulty. What can I do?
There is an imperfection on my linen. Is this normal?
Can I get a replacement for a lost or broken button?
Can I request an item in a different size/color to what is shown?
Why does the color I received look different to how it looks online?
You can also contact us if you would like to see pictures of different color combinations to help you decide.
Do your colors change between batches?
Can I mix the colors in my set?
Do you offer styling advice?
Do you have a sizing chart?
Individual charts are also located on each product page, under the ‘Add to Cart’ button.
What do I do if I receive the wrong size?
Where is CULTIVER located?
Where is your head office and warehouse?
When was CULTIVER founded?
“My vision for CULTIVER is to offer a curated collection of the best items for our homes that can make everyday more enjoyable as we use them. I am passionate about making our online store easy and enjoyable to use." Nicolle Sullivan, Founder and CEO
Why choose linen?
What is the thread count of linen?
Linen is produced at a much lighter weight now than in the past. While this does accelerate the ageing process, it ensures a soft, vintage feel from first use, that otherwise would have taken generations to achieve.
Where is CULTIVER linen made?
Are your products certified?
How do I care for my CULTIVER products?
Payment and Privacy
What payment methods do you accept?
How does CULTIVER protect my data and privacy?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.